& Beverage Department 餐饮部
. Prepare an Outlet for Service 准备餐厅服务
·Clean outlet equipment·清洁餐厅设施
·Sort and store outlet equipment·分类及储存餐厅设备
·Handle glassware for service / flatware for service and chinaware for service·处理玻璃器皿/ 处理刀、叉、匙等餐具
·Prepare waiter stations·处理瓷器餐具
·Prepare for buffet service·准备备餐台
·Prepare service equipment and materials·准备服务设备和材料
·Prepare tables·准备桌子
·Take and record reservations·接收和记录预订

. Carry Out Outlet Service 提供餐厅服务
·Wear appropriate uniforms for the area, as supplied by the hotel.·在工作区域确保制服整洁、大方
·Serve Food & Beverage in a friendly and professional manner.·提供彬彬有礼的专业餐饮服务
·Greet and seat guest· 熟悉饭店内服务设施，包括其他餐厅、酒吧及宴会厅房的名称
·Remember guest’s names and address them by their surname.·向客人问候并安排为其安排座位
·Take food orders·接收餐饮定单
·Process food orders immediately·传递餐饮定单
·Adjust cutlery and glassware to suite meal choice·根据食品的选择调整餐具和玻璃器皿的搭配
·Serve and clear food·提供食品服务并打扫剩余食品
·Rectify spillage·清洁客人弄脏的地方
·Clear tables·清洁桌子
·Present and finalise accounts·作好最后结算